Company policies to our clients have the right to see the results of the services we have created. The development guidelines will be given successively to explore and develop the best way for each branch of knowledge that we develop for our clients; this consists of our clients having to contribute 25% of their skill with clients when having face-to-face contact and giving work estimates; which will lead to the total closure of the business, this concludes that the company creates a search for clients, which we share with our affiliated companies, which are diverse by sharing this information the growth offered is not explosive, and can increase professionalism, your community with your clients, administration, and guidance in the financial part.
Our policies also conclude with data and information where you can orient yourself before being able to receive a contract and sign documents, each of our sales agents has the right to be able to express themselves truthfully, carrying out a very forceful communication with what the client is looking for and what type of contract would be convenient for their company, before being able to sign a contract whether it is for 3 months or 6 months; We recommend that you request a complete explanation of each Stage (The Stages are the plans that conclude with our services, for example, each plan is based on basic to premium and pro plus, this means that it includes extensions of knowledge, services, meetings, and guidance on finances, in the same way, it is explained by the sales agent) however you have the freedom of expression in your favor - with this, I mean that as a client of Catalan Inc. You have the right to express your own opinions to improve customer service, create valuable contributions, above all look for a better value to contribute to the growth of each company.
Code 101: Compliance with the right to the schedule that has been offered to the client. If there is a contraction, a formal meeting will be held that will lead to discussing the discontent and complaints.
Code 113: Each right of the client with his project will be carried out in the stepped methodology which is a more efficient work format in growth models (This will be explained in the contract presentation module due to the knowledge provided by the sales agent) by carrying this out, the purpose of the project is based on the requirements that the client wants and adds to the project.
Code 120: Once the contract is sealed, it cannot be canceled, due to the contracted services and the expenses in electronic services such as Marketing, domains, database, and the affiliation with the general contractor Catalan.
Code 90: For each request made about the project during the first 15 days, the client has the right to change certain characteristics of the website, which will cause a temporary delay in the project. After 15 days, changes cannot be made for the deployment of the project (this does not mean that they cannot be made, this rule only applies to changes in the deployment process, at the end of the deployment the necessary changes required by the client can be made) including extra costs for the new changes.
Code 70: Refunds for services, a 50% refund will be applied if the client has not been satisfied with the educational platform, and knowledge that he has chosen from the company to be able to create his personal development; however, this code of ethics may apply to certain projects that the client wishes to contract.
